We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address when you create an account or place an order.
• Payment information (processed securely via third-party payment providers — we do not store card details).
• Communications with our support team.

We also collect information automatically, such as:

• IP address, browser type, and device information.
• Pages visited, referring URLs, and time spent on pages.
• Cookies and similar tracking technologies.

• To process and fulfil your orders.
• To communicate order updates, shipping notifications, and support replies.
• To personalise your shopping experience.
• To send marketing communications (only with your consent).
• To detect fraud and ensure platform security.
• To comply with applicable Indian laws and regulations.

We do not sell your personal information. We may share it with:

• Logistics partners to deliver your orders.
• Payment processors to handle transactions securely.
• Analytics providers (e.g., Google Analytics) under strict data processing agreements.
• Law enforcement when required by law or court order.

We use cookies to maintain your session, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings; however, some features may not function correctly without them.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., GST and tax regulations in India). You may request deletion of your account at any time by contacting us.

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

We use industry-standard SSL/TLS encryption for all data in transit. Access to personal data is restricted to authorised personnel only. Despite these measures, no internet transmission is 100% secure; we encourage you to use strong passwords and keep your account credentials confidential.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

For any privacy-related questions or requests, contact us at: support@seol.in